Help & Support

How can we help you?

Find answers to common questions or get in touch with our support team

How do I get started with Esal Sawab?
Getting Started
account
credits
What are credits and how do they work?
Credits
credits
payment
How do I send an Esal Sawab gift package?
Sending Gifts
send
gift
What is the Tasbeeh Counter feature?
Tasbeeh
tasbeeh
counter
Do my credits expire?
Credits
credits
expire
Can I request a refund for purchased credits?
Payments
refund
money-back
How do I track my sent gifts?
Tracking
track
status
What payment methods do you accept?
Payments
payment
methods
Is my personal information secure?
Security
security
privacy
Can I use the app offline?
Technical
offline
internet
Still need help?

Can't find what you're looking for? Our support team is here to help you with any questions or issues.

Email SupportCall Support

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: 10:00 AM - 4:00 PM (EST)

Privacy Policy

Learn how we protect your data

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Terms & Conditions

Review our terms of service

Read More

Pricing

View our credit bundles

View Pricing