Data Protection

Privacy Policy

Digital Carts is committed to protecting your privacy. Learn how we collect, use, and safeguard your information.

Last updated: January 2025
Privacy Commitment

Secure Data

Industry-standard encryption

No Selling

We never sell your data

Your Control

Delete data anytime

1. Company Information

This Privacy Policy describes how Digital Carts ("we," "us," or "our") collects, uses, and protects your information when you use our Esal Sawab digital spiritual service platform.

  • Legal Business Name: Digital Carts
  • Service Name: Esal Sawab
  • Business Type: Digital Services Company
  • Contact Email: support@esalsawab.com
  • Website: www.esalsawab.com
2. Information We Collect

Digital Carts collects only the information necessary to provide our Esal Sawab services effectively:

Account Information:

  • Email Address: For account creation and communication
  • Full Name: For personalization and service delivery
  • Password: Securely encrypted for account protection
  • Profile Picture: Optional, for account personalization

Service Usage Data:

  • Credit Balance: To track your available credits
  • Gift Package History: Records of Esal Sawab gifts sent
  • Prayer Requests: Community prayer wall submissions
  • Tasbeeh Counts: Digital dhikr counter progress

Technical Information:

  • Device Information: For security and fraud prevention
  • IP Address: For security and geographic services
  • Browser Type: For compatibility and optimization
  • Usage Analytics: To improve our services

Payment Information:

  • Transaction Records: Purchase history for credits
  • Payment Method: Processed securely through Paddle
  • Billing Information: Required for payment processing
3. How We Use Your Information

Digital Carts uses your information solely to provide and improve our Esal Sawab services:

Service Delivery:

  • Process and deliver Esal Sawab gift packages
  • Manage your credit balance and transactions
  • Provide digital Tasbeeh counter functionality
  • Enable community prayer request features
  • Send service-related notifications

Account Management:

  • Create and maintain your user account
  • Authenticate your identity for security
  • Provide customer support and assistance
  • Process refunds and billing inquiries

Service Improvement:

  • Analyze usage patterns to enhance features
  • Identify and fix technical issues
  • Develop new spiritual services and tools
  • Optimize user experience and interface

Communication:

  • Send important service updates and announcements
  • Provide customer support responses
  • Share relevant Islamic content (with consent)
  • Process feedback and suggestions
4. Information Sharing and Disclosure

Digital Carts is committed to protecting your privacy. We do not sell, trade, or rent your personal information to third parties.

We DO NOT Share Your Information Except:

  • Payment Processing: Secure transaction data with Paddle (our payment processor)
  • Legal Requirements: When required by law or legal process
  • Service Providers: Trusted partners who help operate our service (under strict confidentiality)
  • Safety Concerns: To protect the safety of our users or the public

Third-Party Services:

  • Paddle: Payment processing (they have their own privacy policy)
  • Firebase: Authentication and database services (Google's privacy policy applies)
  • Cloud Storage: Secure data storage with industry-standard encryption

Community Features:

  • Prayer requests you submit may be visible to other users
  • You control what information you share in community features
  • Your name may be displayed with prayer requests (if you choose)
  • Private information is never shared in community features
5. Data Security and Protection

Digital Carts implements industry-standard security measures to protect your information:

Technical Safeguards:

  • Encryption: All data is encrypted in transit and at rest
  • Secure Servers: Data stored on secure, monitored servers
  • Access Controls: Limited access to authorized personnel only
  • Regular Updates: Security systems updated regularly

Account Security:

  • Password Protection: Passwords are securely hashed and encrypted
  • Session Management: Secure login sessions with automatic timeout
  • Device Tracking: Monitor for unusual account activity
  • Two-Factor Authentication: Available for enhanced security

Payment Security:

  • PCI Compliance: Payment processing meets industry standards
  • No Card Storage: We don't store your payment card information
  • Secure Transactions: All payments processed through encrypted channels
  • Fraud Protection: Advanced fraud detection and prevention
6. Your Privacy Rights

Digital Carts respects your privacy rights and provides you with control over your personal information:

Access and Control:

  • View Your Data: Access all information we have about you
  • Update Information: Modify your account details anytime
  • Download Data: Export your data in a readable format
  • Account Settings: Control privacy and notification preferences

Data Deletion:

  • Delete Account: Permanently delete your account and data
  • Selective Deletion: Remove specific information or activities
  • Right to be Forgotten: Complete removal from our systems
  • Data Retention: We only keep data as long as necessary

Communication Preferences:

  • Email Preferences: Control what emails you receive
  • Notification Settings: Customize app and web notifications
  • Marketing Communications: Opt-out of promotional content
  • Service Updates: Essential communications cannot be disabled

How to Exercise Your Rights:

  • Contact us at support@esalsawab.com
  • Use account settings in the Esal Sawab app
  • Submit requests through our website contact form
  • We'll respond to requests within 30 days
7. Contact Information

For privacy-related questions or concerns, please contact Digital Carts:

Privacy Support

  • Email: support@esalsawab.com
  • Subject: "Privacy Inquiry"
  • Response Time: Within 48 hours

Company Details

  • Company: Digital Carts
  • Service: Esal Sawab
  • Website: www.esalsawab.com

Privacy Commitment: Your privacy is fundamental to our service. We're committed to transparency and protecting your personal information in accordance with the highest standards.

This privacy policy is effective as of January 2025 and is operated by Digital Carts for the Esal Sawab service. We may update this policy from time to time, and we'll notify you of any significant changes.

Questions About Privacy?

We're here to help you understand how we protect your information.