Refund & Cancellation Policy

This refund policy is provided by Digital Carts, the company operating the Esal Sawab digital spiritual service platform.

• Legal Business Name: Digital Carts
• Service Name: Esal Sawab
• Business Type: Digital Services Company
• Contact Email: support@esalsawab.com

Digital Carts offers a comprehensive 14-day refund policy for all Esal Sawab credit purchases, following Paddle's recommended buyer protection terms.

Refund Eligibility:

• Time Limit: Refunds must be requested within 14 days of purchase
• No Questions Asked: We don't require detailed explanations for refund requests
• Unused Credits: Refunds apply to unused credits in your account
• Partial Refunds: If you've used some credits, we'll refund the unused portion
• Full Refunds: Complete refund if no credits have been used

What Can Be Refunded:

• All credit bundle purchases (Starter, Popular, Value, Premium, Super packs)
• Individual credit purchases
• Unused credits remaining in your account
• Accidental duplicate purchases

What Cannot Be Refunded:

• Credits already used for Esal Sawab gift packages
• Services already delivered (completed gift packages)
• Requests made after the 14-day period
• Free credits provided as welcome bonuses

Requesting a refund from Digital Carts is simple and straightforward:

Step-by-Step Process:

1. Contact Support: Send an email to support@esalsawab.com
2. Include Information:
   • Your account email address
   • Order number or transaction ID
   • Purchase date
   • Reason for refund (optional but helpful)
3. Confirmation: We'll confirm receipt of your request within 24 hours
4. Processing: Refunds are processed within 5-7 business days
5. Completion: You'll receive confirmation when the refund is complete

Required Information:

• Subject line: "Refund Request - [Your Order Number]"
• Your registered email address
• Transaction details from your purchase confirmation
• Current unused credit balance (we'll verify this)

Digital Carts processes all refunds efficiently through our payment processor Paddle:

Processing Timeline:

• Request Acknowledgment: Within 24 hours
• Review & Approval: 1-2 business days
• Refund Processing: 3-5 business days
• Bank Processing: 2-5 business days (varies by bank)
• Total Time: 5-10 business days maximum

Refund Methods:

• Credit Card: Refunded to original card (3-5 business days)
• PayPal: Refunded to PayPal account (1-3 business days)
• Bank Transfer: Refunded to original account (5-7 business days)
• Digital Wallets: Refunded to original wallet (1-3 business days)

Refund Confirmation:

• Email confirmation when refund is initiated
• Transaction reference number provided
• Tracking information for refund status
• Final confirmation when refund is completed

Digital Carts Esal Sawab service operates on a simple, user-friendly cancellation model:

No Recurring Subscriptions:

• All purchases are one-time credit purchases
• No automatic renewals or recurring charges
• No subscription cancellation required
• Credits remain in your account indefinitely

Account Cancellation:

• You may delete your account at any time
• Contact support@esalsawab.com for account deletion
• Account deletion does not automatically trigger refunds
• Unused credits may be refunded within 14-day policy

Service Discontinuation:

• You can stop using the service at any time
• No penalties for discontinuing service use
• Credits remain available if you return
• Account remains active unless specifically deleted

For all refund and cancellation inquiries, please contact Digital Carts:

This refund policy is effective as of January 2025 and is operated by Digital Carts for the Esal Sawab service.